• Reimersbeek 14
  • Amsterdam Netherlands 1082 AG
  • Netherlands
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Cleeng is the Subscriber Retention Management (SRM™) company.

The company firmly believes that retention management is critical for success in times when the subscription economy is booming and competition is intense.

Cleeng’s tech stack is deeply connected with the full subscriber journey, relies on subscriber data and helps media companies with its identity management, payment, churn intelligence and customer care functions.

Its products are used by market-leading brands like Foxtel, Lucas Oil, Hearst, McFit, Sky and Sinclair Broadcast Group.

Product Description

Cleeng is a company that has been helping brands succeed in the online video space from our early days (pay-per-view, subscription VOD solutions). We know this space!

The Cleeng solutions enable and track how the subscriber pays, uses and likes the subscription service. We rely on the data captured from each stage of that journey, from all the different data points, and serve it to the decision-makers via great dashboards and reports.

That’s why we put our focus on subscriber retention, instead of managing the subscription process. And it's evenly useful for all media brands that sell premium digital content online via subscriptions, stretching from OTT to telco, fitness and eSports brands. 

The SRM stack consists of the following products:

  • Cleeng Core enables you to build a comprehensive subscription service and manages all aspects of subscriber management for you. It’s consisted of identity and access management (IAM), product entitlement, customer service, subscriber billing, and advanced analytics functionalities.

  • Cleeng Merchant gives you an all-in-one payment solution that optimizes local and international transactions, taxes and checkout, while reduces fraud, compliance risks, and payment errors.

  • Cleeng ChurnIQ™ leverages more 150 data points from all the stages of the subscriber journey to help you anticipate and prevent churn.

  • Cleeng Hi5 adds a productized and turnkey omnichannel customer support (tools and staffing), to help you keep subscribers happy.

Whitepapers, Archived Webcasts and Sponsored Content

  • Resource center
    A hub for all Cleeng eBooks, whitepapers, videos, use cases, ROI calculators etc.
  • Blog
    The blog has fresh updates on the new trends, best practices and client launches in the OTT space.
  • Developer portal (API documentation)
    The developer portal consists all the documentation needed to integrate Cleeng's SRM stack in to your existing or partner systems.
  • Publisher support center
    More about what Cleeng does and how to use the Cleeng SRM stack to the fullest.
  • Industry events
    The conferences that we usually participate in. Check the list and book a meeting with a Cleeng representative.

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