ITV Box Office selects Venue from Paywizard & Ostmodern to drive long-term loyalty among Pay-Per-View customers
Venue will allow ITV Box Office to combine both the content journey with overall customer journey to boost viewer engagement
London(28 Nov 2017)
Paywizard, the subscription, billing and customer relationship management (CRM) expert, and Ostmodern, the broadcast content and video on demand (VoD) specialist, have today announced that ITV Box Office, the live events PPV arm of UK commercial broadcaster ITV, has selected Venue to drive long term loyalty from PPV customers, and support the company’s ongoing balanced revenue strategy.
Venue reflects the shared Paywizard and Ostmodern philosophy of managing PPV TV viewers by treating them as long-term customers rather than one-off buyers. Too many PPV products have been developed by retrofitting existing over-the top (OTT) video services, without considering the unique circumstances of PPV. Venue enables ITV to execute individual PPV events successfully, while simultaneously building strong and loyal ongoing relationships with their customer base.
The solution is currently live, and deployed to support the launch of the World Boxing Super Series, which ITV Box Office is screening exclusively across a range of platforms in the UK and Ireland. The series features world title bouts between high-profile cruiserweight and super-middleweight fighters including Chris Eubank Jr and George Groves. Venue provides the broadcaster with an operationally scalable model, which can comfortably handle the volumes of such peak events, while providing further monetisation capabilities designed to support ITV’s strategy to provide these services across multiple devices and platforms.
“As an established and trusted partner of ITV Box Office, Paywizard’s extensive experience in successfully delivering both PPV and subscription TV means they really understood our need for a robust, scalable solution. When they launched Venue with Ostmodern, we felt their philosophy around treating PPV viewers as long-term subscribers aligned with our over-arching strategy in growing our Pay-Per-View offering. Venue was the perfect fit. We know that we can work with it as a solution, collaborating with both Paywizard and Ostmodern, as we further develop our ITV Box Office service.” said Neale Dennett, Director, Pay Content and Packages, ITV.
Venue is based on the multi-award winning ‘Decision Moments’ dashboard capability and data-driven features of Paywizard Agile, combined with Ostmodern’s Skylark OTT platform and expertise in digital product design. Venue also leverages the eight critical ‘Decision Moments’ in the PPV customer journey: Find, Join, Consume, Upgrade, Downgrade, Bill, Leave and Win Back.
“We are seeing a huge trend towards free-to-air (FTA) broadcasters increasingly diversifying revenue streams, and for operators like ITV who already have an expansive and loyal UK customer base and a large market share, Pay-Per-View definitely presents an exciting opportunity for further growth. However, for customers who commit to short-term purchases for specific content, it is important that operators can deliver the same quality and service as if they were long-term paying customers,” says Bhavesh Vaghela, CEO of Paywizard.
Thomas Williams, Chief Executive Officer at Ostmodern, adds: “Venue provides ITV with the opportunity not only to set up and run successful PPV events with ease, but also to ensure that viewers feel valued and supported throughout their journey from purchase to consuming content. This is through personalised engagement and data-driven marketing to drive long-term loyalty.”
By the combination of deep experience, a proven technology infrastructure and supporting services, rights holders, sports clubs, federations and broadcasters can turn monetisation from single events into an evolved PPV service. Venue ensures operators can drive loyalty and growth through data-driven actions. These can include: targeted marketing campaigns; offers for premium extras, such as VR content and merchandise; or even related deals on video on demand subscriptions for regular customers.
For more information on Venue, please click here.
Paywizard has been supporting subscription-based businesses for over 18 years. Our experience is real. Helping over 100 Pay-TV operators including: ITV, eir Sport, BT Sport and BoxNation. We know what it takes to acquire, grow and retain paying customers. This insight is deeply embedded in all that we do.
With over ten million customers acquired, our Paywizard Agile platform delivers advanced subscription, billing and CRM with performance marketing modules. When combined with our consulting services and expertise, we’ve helped our clients deliver inbound acquisition rates of up to 90%, outbound campaigns driving up to 25% conversions, and churn reduction programmes achieving turn-around figures of up to 60%.
Ultimately we deliver personalised experiences across each customer moment. The result: happy and engaged customers.
For more information about Paywizard, please visit www.paywizard.com
Ostmodern is a broadcast content expert and a leading player in digital product design and video on demand delivery. With offices in the UK and US, Ostmodern works with major global media, broadcast, and sports brands to define product strategies and develop innovative solutions.
In today’s competitive media landscape, Ostmodern is ideally positioned to create services that deliver a tangible advantage across desktop, mobile, tablet, and TV. Ostmodern has worked with leading organisations and brands from around the world, with highlights including the BBC, ITV, Channel 4, Australian Football League, Arsenal FC, Virgin Media, and Microsoft.