Articles for Nicola Micali

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Biographical Information

Nicola Micali

Chief Customer Officer, MainStreaming

Nicola Micali is Chief Customer Officer at MainStreaming.

Articles for Nicola Micali

Beyond delivery: why streaming success is defined by customer experience

18 Jun 2026

QoE is no longer a technical KPI; it is a business-critical metric. Yet, despite its importance, many organisations still lack the tools and visibility needed to measure and optimise it effectively.